General debts

Paying sundry debts

The General Debt Recovery Team collect income on behalf of the council and West Midlands Fire Service for services and goods provided to customers for which payment is required.

Sundry debt invoices are issued for a variety of goods and services:

  • adult social care fees
  • rechargeable repairs
  • community alarms
  • building regulation inspection fees
  • market rents
  • property/units rents
  • allotments/football pitches
  • garage rents

We aim to ensure that all invoices that are issued are paid promptly and in full.

If you have any enquiry relating to either the amount of the charge or the service covered by the charge please contact the department of issue (telephone number on the front of the invoice).

Most invoices are due for payment immediately.

If you are not able to pay your invoice immediately we may be able to consider payment over a mutually agreed term. Please contact us at Debtors Recovery or alternatively you can call us on 0121 737 5131.

All information provided to our team is governed by the Data Protection Act 1998.

How to pay an invoice

Online

You can pay your invoice/account by debit or credit card using our online payment facility seven days a week, 365 days per year.

Payments made using our online facility before 6pm will be credited to your invoice/account the next working day. Payments made after 6pm will be credited to your invoice/account within two working days.

In order to pay your invoice/account online you will need:

  • your nine digit invoice number and six digit account reference, as shown on your invoice
  • the amount you wish to pay
  • your debit or credit card details

Telephone

You can pay over the telephone using a credit or debit card. Please call us on 0300 456 0514.

Please ensure that you have the following available:

  • your debit or credit card
  • your account or invoice number
  • the amount that you want to pay

A receipt number will be given on completion of the transaction.

Standing Order

To arrange payment of your invoice/account by standing order please contact the General Debt Recovery Team.

Direct Debit

You may receive a regular invoice for ongoing services. It is possible to pay for some services by direct debit. For further details contact the department of issue on the telephone number stated on the invoice.

Post

Please send a cheque made payable to:

Sandwell MBC or West Midlands Fire Service

To: Sandwell MBC, Cashiers Services, Sandwell Council House, Oldbury, West Midlands, B68 3BS.

Please write your name, address and invoice number on the back of the cheque. If a receipt is required please return the invoice with your payment and a stamped addressed envelope. Do not send cash via the post.

Bank credit

Payment may be made at any branch of any bank. To do so, complete the payment slip on the reverse of your invoice and hand it to the bank cashier. A fee may be payable for payment made at a branch other than your own.

Payment through the bank does not constitute an agency arrangement between the bank and the council and such payments will be considered received only when the necessary credit has been placed in the council's account. Please allow at least five working days for payment to reach your account.

Remittances

Remittances only are to be emailed to Cash Control, All other enquires are to be emailed Debtors Recovery.

BACS

Payments for Sandwell MBC

  • Sort code: 60 15 39
  • Account number: 69624097

Payments for West Midlands Fire Service

  • Sort code: 60 15 39
  • Account number: 69624186

Payments for Sandwell Children's Trust

  • Sort code: 60 15 39
  • Account number: 69642265

Please ensure that you quote your sundry debt invoice and account number.

Request a copy invoice

If you require a copy of an invoice please contact us at Debtors Recovery or alternatively you can call us on 0121 737 5131.