Emergency contact numbers

These numbers should only be called in an emergency outside our normal opening hours.

During normal office hours, or if it isn't an emergency, you can report a problem online or call our contact centre.

Please check our opening hours and contact details before you use any of these numbers.

Emergency council house repairs - 0800 844 112

Use this number to contact our housing team (formerly Sandwell Homes) in an emergency outside normal office hours.

You can also report a repair online or call during normal office hours (Monday to Friday, 8am - 5.30pm) on 0121 569 6000.

If you are a council tenant and your problem is with gas or electricity, you may need to contact your supplier. You should find their number on your bill.

Emergency highways issues - 07867 506556

This number is for the following emergencies only outside normal office hours (Monday to Friday, 8am - 5.30pm) :

  • A fallen tree (if it is dangerous or blocking the road)
  • A dangerous pothole, slab or kerb stone
  • A street light, traffic lights, pedestrian crossing lights or illuminated road sign damaged by a vehicle or that is broken, hanging over the road or has wires hanging out
  • Damaged rails or bollards in a dangerous condition
  • A manhole or drain cover that is missing, or has dropped down, or is sticking up enough to be dangerous to traffic or pedestrians
  • Water flooding into a property.

During  normal office hours, or it it isn't an emergency, you can report a problem online or call our contact centre.

Emergency street cleaning - 07889 117913

This number is for the following emergencies only outside normal office hours (Monday to Friday, 8am - 5.30pm) :

  • Dangerous spillages (e.g, oil, fuel or blood)
  • A lorry losing its load
  • Flooding (on a council road only, not on private property)
  • Clear up after a road accident
  • Dangerous fly-tipping (e.g, if it is blocking a road)

During  normal office hours, or it it isn't an emergency, you can report a problem online or call our contact centre.

Emergency help for homelessness - 0121 569 6883

Please only use this number if you have been made homeless outside normal office hours.

During normal office hours please contact our homelessness team for advice.

Emergency social services contact numbers - 0121 569 2355

Please only use this number for children's or adult social care advice in an emergency.

Dangerous buildings

A dangerous structure is any structure which could endanger somebody because of its condition. How to report a dangerous building in an emergency.

Emergency maintenance of council buildings - 0121 569 4539

Please only use this number to report damage or problems with a council building or office (not a council property) out of office hours.
If it isn’t an emergency, during normal office hours please email spc_repairs@sandwell.gov.uk

Other useful emergency numbers