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Garden waste - frequently asked questions
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Garden waste - frequently asked questions
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Garden waste - frequently asked questions
Do I need to do anything if I do not want to have a garden waste collection?
What does the garden waste collection charge cover?
Why is the council charging for garden waste collection?
How many households will pay for the new garden waste subscription?
What other ways are there to dispose of garden waste for households that are not able to or do not want to pay the new charge?
Can I receive a council tax refund if I don't opt to pay for garden waste collections?
Why can't I have a council tax refund if I don't want to use the garden waste collection service?
How do I report a missed collection?
Is it still a fortnightly collection?
Will my garden waste collection day change?
How will the collection team know that I have paid for the garden waste collection service?
Where do I put my garden waste bin on collection day?
Can I leave my wheeled bins on the pavement?
How long does the garden waste collection service run?
How will I know when my garden waste bin days will be?
How much will the garden waste service cost?
Are there any concessions or reduction in the cost for residents on benefits?
Can I pay by instalments or set up a direct debit?
How do I subscribe to the garden waste collection service?
Can I subscribe and pay for the service for another property?
Can I cancel my subscription and get a refund?
What should I do if I don't want to use the garden waste collection service?
Can I take my garden waste subscription with me if I move to another home in Sandwell?
Will someone else be able to use my subscription if they take my garden waste bin?
When will I receive my garden waste subscription sticker and where should I put it?
What do I do if I've waited more than 10 working days for my bin permit sticker?
What if my garden waste permit sticker is damaged, falls off or is stolen?
My garden waste bin has had to be replaced but it has a permit sticker on
What if my garden waste bin is lost or stolen with my subscription sticker on it?
Is there a bar code or chip on my garden waste bin or subscription sticker?
Can I have more than one garden waste bin and is there a limit?
I want to pay for extra garden waste collections, do I have to pay for an additional garden waste bin?
Your crews keep returning my garden waste bin down the road instead of putting it back where I've left it outside/near my property.
Can you collect my garden waste bin as I don't need it?
Can I share a garden bin with my neighbour/s?
I live in a complex or group of properties that share a garden waste bin(s) – how do we pay?
Do I have to use the bins provided by the council?
What can I put in my garden waste bin?
Will you take extra garden waste that won't fit in my garden waste bin?
Should I squash or compact my garden waste to get more in my bin?
I've paid for the garden waste service, but you've said that my property isn't suitable to have a safe garden waste collection?
Can I have a refund for a replacement garden waste bin that I don't need as I don't want to pay for the service?
Can I have a refund if I move property?
Can I have a refund if you have not emptied my garden waste bin?
Can I have a refund if my garden waste garden waste bin has been left uncollected and you've said there was an issue?
Can I have a refund if a replacement or extra garden waste bin is delivered late?
Can I have a refund if the service cannot be delivered due to adverse weather, industrial action or other temporary service suspensions?
Can I have a refund if the service has not been able to access the bin(s) due to access difficulties?
What about if I've previously paid for an extra garden waste bin?
Can I transfer my garden waste subscription?
Can I put garden waste in my domestic waste/grey bin?
Can I have a smaller garden waste bin?
I cannot store a garden waste wheeled bin or have multiple steps can I use bags for the collection?
Who can report a missed collection if you miss a shared or communal garden waste bin?
What should I do with my Christmas tree this year?
What should I do with leaves or other plant litter that I've cleared that is from trees on council land?
Will fly-tipping increase in the borough as a result of the new charges?
What happen if someone dumps their green waste in someone else’s bin when its put out the night before
Here you will find answers to frequently asked questions about garden waste collections.
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Do I need to do anything if I do not want to have a garden waste collection?
