Proportions
| Q4a Building Safety | ||||
|---|---|---|---|---|
| Note: All proportions should be reported to one decimal place (with 99.5% recorded as 99.5 and not 0.995) | LCRA | LCHO | Combined | |
| BS01 | Proportion of homes for which all required gas safety checks have been carried out. | 99.8 | ||
| BS02 | Proportion of homes for which all required fire risk assessments have been carried out. | 56.8 | ||
| BS03 | Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out. | 2.1 | ||
| BS04 | Proportion of homes for which all required legionella risk assessments have been carried out. | 100.0 | ||
| BS05 | Proportion of homes for which all required communal passenger lift safety checks have been carried out. | 100.0 | ||
| Q4b Anti-social behaviour | ||||
|---|---|---|---|---|
| LCRA | LCHO | Combined | ||
| NM01 (1) | Number of anti-social behaviour cases, opened per 1,000 homes. | 175.8 | ||
| NM01 (2) | Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes. | 3.4 | ||
| Q4c DHS and Repairs | ||||
|---|---|---|---|---|
| Note: All proportions should be reported to one decimal place (with 99.5% recorded as 99.5 and not 0.995) | LCRA | LCHO | Combined | |
| RP01 | Proportion of homes that do not meet the Decent Homes Standard. | 1.9 | ||
| RP02 (1) | Proportion of non-emergency responsive repairs completed within the landlord’s target timescale. | 88.3 | ||
| RP02 (2) | Proportion of emergency responsive repairs completed within the landlord’s target timescale. | 76.8 | ||
| Q4d Complaints | ||||
|---|---|---|---|---|
| Note: All proportions should be reported to one decimal place (with 99.5% recorded as 99.5 and not 0.995) | LCRA | LCHO | Combined | |
| CH01 (1) | Number of stage one complaints received per 1,000 homes. | 23.2 | ||
| CH01 (2) | Number of stage two complaints received per 1,000 homes. | 3.5 | ||
| CH02 (1) | Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 68.0 | ||
| CH02 (2) | Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 60.0 | ||
| Q4e Tenant perception measures | ||||
|---|---|---|---|---|
| Note: All proportions should be reported to one decimal place (with 99.5% recorded as 99.5 and not 0.995) | LCRA | LCHO | Combined | |
| TP01 | Proportion of respondents who report that they are satisfied with the overall service from their landlord. | 74.0 | ||
| TP02 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service. | 76.1 | ||
| TP03 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair. | 70.6 | ||
| TP04 | Proportion of respondents who report that they are satisfied that their home is well maintained. | 71.9 | ||
| TP05 | Proportion of respondents who report that they are satisfied that their home is safe. | 77.0 | ||
| TP06 | Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them. | 57.4 | ||
| TP07 | Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them. | 68.5 | ||
| TP08 | Proportion of respondents who report that they agree their landlord treats them fairly and with respect. | 76.7 | ||
| TP09 | Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling. | 28.5 | ||
| TP10 | Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained. | 66.6 | ||
| TP11 | Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood. | 64.0 | ||
| TP12 | Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour. | 55.3 | ||