Bins and waste services - weekly update

Check the table below to see if there is any disruption to bin collections or other services. You can also check for any changes to bin collections over a Bank Holiday.

Collection service	Service status	Advice
Household waste	Delays	If your bin was not collected on Tuesday 19 November due to the snow, please put your bin out on Tuesday 26 November. If your bin was not collected on Wednesday 20 November due to the snow, please put your bin out on Wednesday 27 November. Two extra bags of waste will be taken at the side of the bin if your collection was missed on these days.
Blue lid recycling	Delays	If your bin was not collected on Tuesday 19 November due to the snow, please put your bin out on Tuesday 26 November. If your bin was not collected on Wednesday 20 November due to the snow, please put your bin out on Wednesday 27 November. Flatten and crush recycling items to fit as much in your blue lid bin as possible. If you have any extra recycling, please put it inside one clear bag next to your bin if your collection was missed on these days.
Garden waste	Delays	If your bin was not collected on Tuesday 19 November due to the snow, please put it out on Tuesday 3 December. If you have more waste than will fit in your bin, crews will take one extra clear bag of garden waste on this next collection date. If your bin was not collected on Wednesday 20 November due to the snow, please leave your bin out and the crews will try and collect it on Thursday 21 November. If your bin is due to be collected on Thursday 21 November, please put your bin out on Friday 22 November. Garden waste collection is a chargeable service. Find out about garden waste collections and other ways to deal with garden waste.
Food waste	Delays	If your bin was not collected on Tuesday 19 November due to the snow, please put your bin out on Tuesday 26 November. If your bin was not collected on Wednesday 20 November due to the snow, please put your bin out on Wednesday 27 November. Sign up to get a free food waste collection.
Bulky item collections	Delays	Collections will be done as soon as possible, please leave items out. Book a bulky waste collection.
New and replacement bins	Operating - with delays	Report a damaged bin or replacement bin.
Household recycling centre (The tip)	Operating - with booked appointments	Normal hours are 8am-4pm daily apart from some Bank Holidays. Book a visit to the tip and more information.
Trade waste	Delays	Collections will be done as soon as possible For information about the collection of rubbish or recycling from a business.
Street cleansing services	Operating - with delays	Litter and street cleaning services.

Bin collections can take place up until 5pm on collection day. If your bin is missed please report a missed bin online here.

If there is a delay to bin collections in your road, please bear with us and leave your bin out. Crews will get to you as soon as possible and may occasionally visit on Saturdays.

On collection day:

Leave your bins out at the edge of your property by 6.45am during the winter, 5.30am during the summer.
Make sure all rubbish and recycling is inside bins and that the bin lids are closed.
Don’t bag up recycling in your blue lid bin, just put it in loose and to get more in, flatten or squash your recycling items.
Extra recycling should be temporarily bagged and stored until you can empty it into your blue lid bin.
Park considerately on your street so that our lorries can access your street to empty your bins.

If your bin collection is delayed

Extra recycling can be temporarily bagged and stored in places such as outbuildings/garages or the garden waste bin (recycling would have to be un-bagged before putting into blue lid bin). Use our recycling guide to check that you are recycling all that you can in your blue lid bin. Please make sure all recycling is inside the bin and that the bin lid is closed.

Private waste removal

If you have undertaken a large clear out or home works, you may think of arranging private waste removal. Before you pay anyone to take rubbish away you must first check they have a Waste Carriers Licence.

Advice on finding licensed/registered waste carriers and reporting fly-tipping. You can check this with the Environment Agency on 03708 506 506.

Burning rubbish/bonfires

Please be considerate to others and do not burn rubbish in your gardens. Garden fires are dangerous and can get out of control. We can't take action over occasional bonfires, only bonfires that are a regular nuisance. You can report an ongoing bonfire problem.