You don't always need to call us. You can report many issues or request services online.
Here's a list of things you can report through our website
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Calls are recorded for both training and quality purposes.
Adult social care 0121 569 2266
- 9am - 5.30pm Monday to Thursday, 9am - 5pm on Fridays
- For help with social care services for adults (social services)
Appointeeship 0121 569 6139
Benefits 0121 368 1155
Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.
- Monday, Tuesday, Thursday and Friday: 8.45am to 5pm
- Wednesday: 9am to 5pm
- For help with housing, council tax and other benefits
Bins and recycling 0121 368 1177
- 8am - 5.30pm Monday to Friday
- Bin collections, recycling and other refuse enquiries
Births, marriages, deaths and the Register Office 0121 368 1188
- 8am - 5.30pm Monday to Friday
Children's services 0121 569 3100
- 9am - 5.30pm Monday to Thursday
- 9am - 5pm Friday
Complaints 0121 569 7867
- 8am - 5.30pm Monday to Friday
- Have your say by making a complaint, suggestion or compliment
Council tax 0121 368 1155
Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.
- Monday, Tuesday, Thursday and Friday 8.45am-5pm
- Wednesdays 9am-5pm
- For advice and information about your Council Tax
Education benefits 0121 569 8186/8189
Education services 0121 569 6777
- 9am - 3pm Mondays to Fridays
Elections 0121 569 3244
Emergency out of hours
Environmental 0121 368 1177
Highways services 0121 368 1177
- 8am - 5.30pm Monday to Friday
- For information on roads, travel and parking
Housing - repairs 0121 569 6000
- This number is for housing repairs only, 8am - 5.30pm Monday to Friday
- Visit our council housing webpages to help you find a home, report a repair online, pay rent and find out lots of useful information for tenants.
Housing - all other enquiries 0121 368 1166
- This number is for other housing enquiries including rent, bidding for properties, anti-social behaviour and getting on the housing register
- 8am - 5.30pm Monday to Friday
Registrars 0121 368 1188
School admissions 0121 569 6765
School attendance 0121 569 8147
Sundry debts 0121 737 5131
- 8.30am - 5.30pm Monday to Thursday
- 8.30am - 5pm Friday
- For queries about paying sundry debts and invoices