Sandwell Council Community Alarms Service - Information Point
Service Provider Name
Sandwell Council Community Alarms Service
Service
Community alarms service and carers emergency card scheme
Address1
Operations and Training Centre
Address2
Direct 2 Industrial Park
Address3
Roway Lane
Town
Oldbury
County
West Midlands
Post Code
B69 3ES
Where do they provide service from?
Address as above
Telephone
0121 569 6800 or 6802
Fax
0121 569 6810
Email
community_alarms@sandwell.gov.uk
Website
http://www.sandwell.gov.uk/housing
Area covered
Borough of Sandwell
Who is the service for?
Older, vulnerable and disabled
Referral route
Self referral, hospital discharge, Adult Services, carers, other key agencies
Specific ethnic group?
No
Summary of services
To provide a emergency and non emergency community alarm service for older, vulnerable, disabled people who could be vulnerable in their own homes.To offer assistance at the touch of a button, by wearing a pendant or wrist watch to summons for help. Key holding and mobile response available, 24hours a day, 365 days of the year.
They also offer a Carers Emergency Card which tells emergency services that a person is a carer and someone depends on them. The card just shows a unique ID number and the phone number of their 24-hour contact centre, where carers details are held with information about the person cared for. In an emergency the centre will call the people the carer has told us can help. This will usually be friends or family, or the Councils services if no one else is available.
When are the services run?
24 hours a day, 365 days of the year
Time details
24 hours a day
Remit
To monitor and respond to all calls into the control centre emergency and non emergency
Chargeable service?
Yes but the Carers Emergency Card scheme is free
Cost of service
A community alarm costs £4.87 per week. There is also a one-off set-up and installation charge of £28.00
