Report a damaged bin
If any of your bins are damaged, please fill in this form to arrange for a repair. If your bin cannot be repaired we will leave you a free replacement bin and collect your damaged one.
Report lost or stolen bins
There is a charge for replacement wheelie bins as shown in the table below. We will replace brown food waste bins for free.
Households with someone over the age of 60 are entitled to a concessionary (reduced cost) replacement bin of each grey, blue lid and green bin over a 12 month period if the bin has been lost or stolen.
Before ordering a replacement bin, do please check it hasn't been taken in by a neighbouring property by mistake.
| Container type and size |
Charge |
Concessions - reduced cost |
|---|---|---|
| Grey household waste bin | £15.30 | £6.10 |
| Blue lid recycling bin | £15.30 | £6.10 |
| Green garden waste bin | £15.30 | £6.10 |
| Brown food waste bin | No charge | No charge |
Please note that replacement garden waste bins are only provided if the household are subscribed to the garden waste collection
See the bottom of this page for advice on how to stop wheelie bin being lost or stolen
New properties – how to obtain a set of bins
There is no charge if you have moved into a newly built property that hasn’t been issued with a set of bins before. You can order a new recycling, garden, food and general waste bin for a brand new property that has never had any wheelie bins. Please note that we won’t deliver bins if the property appears to be empty, so do make sure that you've moved in. We will deliver your bins within five working days.
Request a larger or smaller bin
Please note that we are currently not offering any larger bins until further notice.
Tips for residents
- Put your bin on the edge of your property on your collection day
- Number your bins
- Only leave your bins out on your collection day
- Put out your blue lid recycling or grey refuse bins out when they are full
- Bring in your bins as soon as you can after your collection
- Store your bins out of sight - please see additional advice from the police below
West Midlands Police want to remind residents that burglars are always on the lookout for things to make it easier to break into properties. Please store your wheelie bins and anything else that could be climbed on behind locked gates.
If you chain your bins together and attach them to something away from your home this will prevent them from being moved towards the house or other buildings. This will also prevent your bins being stolen and save you having to pay for replacement ones.
Remember, if you do chain your bins up when you store them between collections, you will need to unlock them and put them out at the edge of your property on your collection day.