You can now report a repair using your MySandwell account.
It's easy to do and you can choose an appointment time to suit you - there's no need to call the contact centre. You can report your repair and book an appointment 24 hours a day from your phone, laptop, PC or tablet.
Report a repair online and book an appointment to suit you
Here's a video that shows you step-by-step how to report your repair through MySandwell.
We will continue to prioritise emergency repairs, below are examples of emergency repairs:
- No electricity
- No heating or hot water
- Burst pipe
- Front or back door not secure
- Boarding up needed of a window or door
- Leaking roof
- Toilet not working when it’s the only toilet in the house
- Blocked drain
If you can smell gas, call the National Gas Emergency Number - 0800 111999.
If you cannot book your appointment online, please call 0121 569 6000.
Emergency repairs outside office hours
We provide an emergency call-out service for emergency repairs outside normal working hours.