Our contractor Rapleys is carrying out survey work on the council’s behalf to check on the condition of our council properties.
This involves our contractor sending a member of staff to your property to take photographs and check for issues inside your property. By doing this, we can prioritise any work that may need doing on your home.
What to expect
When a survey is due for your property, you will receive a letter and a text message (if we hold a mobile phone number for you).
A surveyor who works for Rapleys will then visit you around seven days after you receive your letter or text message.
Our contractors will wear photographic ID showing that they work for Rapleys.
The survey will concentrate on areas of the property including the kitchen, bathroom, electrics and heating.
The appointment should take around 60 minutes to complete and access will be needed to all your rooms, the loft and all external areas. This is a non-intrusive survey, so no carpets will be lifted, and no furniture will be moved.
Photographs will be taken of the inside and outside of your property.
If you do not allow access to your home, we will be unable to decide what improvement works are needed.
Please be aware
All employees working on behalf of Sandwell Council and Rapleys will have photographic identification badges, which you should ask to see, before letting them into your property. The photographic ID will tell you that the surveyor works for Rapleys.
If you have any concerns about a contractor, or if you want to check with us that someone who has called to your home is genuine, please call 0121 569 2960.
You can also contact Rapleys by calling 01480 371460 or by emailing surveys@rapleys.com
If you are not at home when the surveyor calls, they will drop a calling card through your door with the surveyor’s contact details so you can make an appointment for a date and time that suits you.