Accountable
Delivering what we say we will
Everyone
- Take personal responsibility
- Empower others to deliver
- Deliver what is promised
- If it is the right thing to do, step outside job-role or boundaries
- Be outward looking
- Ask for help when needed
- Make decisions with confidence
- Show resilience and persistence when problems arise
- Step outside own comfort zone
- Ensure resources are used effectively
Leaders
- Create a clear vision and strategy
- Consider external and internal factors
- Encourage learning from feedback and complaints
- Promote resilience and adaptability
- Set clear expectations and standards for self and others
- Provide resources for service provision
- Empower others to solve problems and take ownership
- Give support to strengthen team and personal resilience
- Make timely and well-judged decisions