Repairs
We are in the process of contacting tenants regarding their outstanding repairs, and where there are multiple outstanding jobs at one property, we are aiming to complete these at the same time.
All repairs that are critical to tenant safety are up to date, but we recognise the impact that delays to more routine repairs can have on our tenants. We are bringing in additional resources to address our repairs backlog as quickly as possible and will update the affected tenants.
We recognise we need to improve the way we manage repairs and want to get better at fully resolving issues first time round. To support this, we will be consulting with tenants on a new repairs policy to ensure we give the right level of priority to repairs.