Home Check FAQs
What is a Home Check? A Home Check is a visit carried out by an Officer to your property. The aim of the visit is to ensure that we hold all of the correct information for the household, to offer support and guidance to tenants and to check on the condition of properties and gardens.
When are Home Checks carried out? Home Checks can be carried out for a number of reasons including receipt of a tenancy change request, a housing registration, an alteration request or concerns have been raised. We are also aiming to complete proactive Home Checks with all of our tenants over a set period of time.
How will I know if I’m going to have a Home Check? You will be contacted by an Officer to advise of a date and time for the Home Check. This could be by telephone, email, letter or text message.
How long does it take? The length of a Home Check can vary, on average the visits take between 40 and 60 minutes.
What if I cannot make the appointment that I’m given? If you are unable to make the appointment that you have been provided contact us as soon as possible to make alternative arrangements.
Do I need to be present? If you are the sole tenant, you must be present for the Home Check. If it is a joint tenancy at least one of the tenants must be present.
Will a property and garden inspection be carried out? Yes, a property inspection will be carried out as part of the visit. The visiting officer should have access to all rooms and gardens to carry out this inspection.
What information will I be asked for? The Home Check will involve discussions around details for who is living with you, your medical needs, support needs and finances.
Can I request a Home Check? Should you need advice or support relating to a housing issues please contact us and if a Home Check is appropriate we will arrange one for you.
What if there are issues with the condition of my property or garden? If the visiting officer identifies concerns with the condition of your property or garden they will work with you to make the improvements required, this can include making agreements and setting timescales, referrals to support agencies and carrying out follow up visits. As a last resort tenancy breach action may be taken if you do not fulfil agreements made.